After it must have been concluded that the reason for returning the delivered container is totally our fault. You don't have to pay additional fees. On another note, if the reason for returning your container is because you want to swap it for another option, then you might have to pay an additional fee. All these precautions are laid down to ensure that we are not duped by "smart customers." In any case, the first thing you should do is contact us directly, and then we can discuss the next step to take.

First of all, you need to consider the kind of container you ordered for. If it falls in the fairly used shipping container category (such as Cargo Worthy, Water, and Wind Tight or AS-IS containers), then you must be aware that fairly used containers come with a few damages or dents. Before choosing any category of container we offer, please read section A above properly. In section A, we have answered the questions concerning the quality and conditions of the containers we offer. If you encounter any other problems, you can do well to contact us immediately, and our support agents would attend to your issues.

There is always an option of returning the container you ordered and swapping it for another one. What we are trying to avoid is a situation whereby the customer gives us something that we didn't deliver. This is why it is essential to check your container properly before loading it on your trucks. Once you leave the port, we might not be able to attend to your complaints concerning the shipping container. Once, you notice any problem on the shipping container delivered to you, the first you should do is contact us, and we'll tell you the steps to take.

First and foremost, before opting to return, you have to consider your reasons. Are you returning because you don't like the container you chose and you want to select another one? If this is the case, then you might have to pay additional return fees. However, kindly contact us, and we will discuss further. Another thing is that you might want to return because your container was damaged and not precisely what you ordered. Well, we want to assure you that this kind of situation would never occur because we take some safety measures to ensure that containers are damage-free during transportation. Peradventure, this happens, we can discuss further on it. We can cover some of the repair cost, depending on our discussion. Kindly contact us immediately you discover any problems.

This aspect is very sensitive as it deals with honesty and trust. Our return policy is very strict because of fraudsters. Once your container is delivered, please check thoroughly before leaving the port. Check that it is what you ordered for, all features are there. Once you leave the port, you might not be attended to anymore. This is because some might use that opportunity to bring back something different claiming we delivered the wrong shipment for them whereas we didn't. However, if you encounter any problem concerning this issue, you can contact us immediately, and we will see what we can do to solve your problems.

We assure you that you can’t get a wrong order because we have high-quality management tools which help to organize and manage orders to avoid any mix-up. However, peradventure it happens, please contact us before leaving the port.

Yes, we can. The more containers your order, the happier we are. However, to minimize your fees, it is advisable to order all you need in one order